At bricotrevox.com, operated by MISCONEL SRL, we are committed to ensuring that every customer receives high-quality products. In the unlikely event that an item proves defective, this Warranty Replacement Policy outlines the conditions and procedures for obtaining a replacement.
A product may be eligible for replacement if:
It is found to have a manufacturing defect or functional failure within the warranty period.
The defect is not caused by misuse, improper handling, neglect, accidents, or unauthorized modifications.
Proof of purchase is available and the product was purchased directly from bricotrevox.com.
All products sold on bricotrevox.com are covered by a two-year legal warranty from the date of delivery, in accordance with European consumer protection laws.
To initiate a replacement request, please contact us at info@bricotrevox.com with the subject line “Warranty Replacement Request”. Include the following details:
Full name and contact information
Order number and purchase date
Description of the defect or issue
Supporting evidence (photographs or video, if applicable)
We will acknowledge receipt of your request within 5 business days.
Our team will review your request and may ask for additional details.
In certain cases, you may be required to return the defective product to us for inspection.
If the defect is confirmed and the claim is approved, we will proceed with the replacement.
A replacement item of the same model will be shipped to you at no additional cost.
If the original model is no longer available, we will provide an equivalent product of equal or greater value.
If neither replacement nor equivalent product is possible, a refund will be offered instead.
Shipping costs for returning defective products and sending replacements will be covered by us if the claim is valid.
Products must be packaged securely when returned to avoid additional damage.
Proof of shipment must be retained until we confirm receipt.
If the inspection reveals that the defect is outside warranty coverage, return shipping costs may be charged to the customer.
We aim to process warranty replacement requests within 30 days of receiving the defective product. Complex cases may require more time, but you will be kept informed throughout the process.
This policy does not apply to:
Normal wear and tear from regular use.
Consumable items with a naturally limited lifespan.
Products damaged after delivery due to accidents, misuse, or unauthorized repairs.
For warranty replacement inquiries, please contact us:
Email: info@bricotrevox.com
Registered office:
MISCONEL SRL
Via Pizzegoda 3
38033 Cavalese (TN), Italy